eReferral Service

eReferral Training (duration 3 hours)

This course is designed for clinicians and medical secretaries who are new to or have little experience of processing eReferrals and will be delivered on site at your GP Practice using your clinical system.

If you are experienced at processing eReferrals and have a couple of queries we can support you via the telephone and connect remotely to your PC.

During this course you will learn how to:

  • Create a referral letter
  • Generate an eReferral UBRN
  • Attach letters, photos and supporting documentation
  • Print eReferral documentation
  • Manage the eReferral portal worklists

Courses available now

Live Webinars  (duration 1 hour)

Each webinar is scheduled at 10am, 12 midday and 2pm

  • EMIS ERS Webinar - Wednesday 15th and Thursday 23rd May
  • SystmOne ERS Webinar - Wednesday 15th and Thursday 23rd May

During the webinar we will demonstrate how to:

  • Managing Worklists in ERS Portal:
  • Referrer Action Required, Awaiting Booking/Acceptance, Outstanding Referral Letters,
  • Advice & Guidance
  • Troubleshooting - Editing/Amending/Expediting E-Referrals
  • Referral Assessment Service (RAS) E-Referrals
  • Checking Status of a 2 week wait referral

You can Login and visit our webinars page to book your place or contact the IT Training Administration Team on 0300 123 5678, email 

You can also visit our Resources pages for eReferral userguides and recorded webinars.