The Challenge

Following an extensive and detailed Training Needs Analysis (TNA) of practice staff across the SCW geography (winter 2017 – spring 2018), a breakdown of results identified a training need for those users who, although knowledgeable of EMIS generally, were less confident with specific functionality, such as EMIS Protocols and Concepts.

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The Challenge

In 2017 NHS England announced that, as of October 2018, all referrals for first outpatient, consultant-led services would have to be sent via eRS, the NHS Electronic Referrals Service. In Hampshire, GP practices were still heavily reliant on using traditional methods (e.g. paper) to refer into Frimley Health Trust.

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